Like many HR leaders, Yolanda Seals-Coffield had to adapt quickly in a COVID-19 world: from health and safety protocols to remote work, revamped benefits, mental health and constant communication with workers. Learning to be agile. Be flexible. Be understanding. For the U.S. deputy people leader of professional services giant PwC, it was a host of lessons that came hard and fast.

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Greatest challenge: Seals-Coffield aims to view challenges as opportunities for transformation. The pandemic, for instance, has pushed PwC to reimagine how it puts its people first and “enable them to do the incredible work that they were brought here to do,” she says.

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